We are dedicated to providing top-tier support to ensure seamless management of academic conferences. Our support services are designed to cater to the specific needs of event organizers, researchers, and participants, offering comprehensive assistance throughout every stage of the conference lifecycle.
1. Technical Assistance Our technical support team is available to help users with any issues related to the platform’s functionality, from setting up conference instances to troubleshooting errors. We assist in resolving system bugs, optimizing platform performance, and ensuring that your conference runs smoothly without technical disruptions.
2. Configuration and Customization Support We provide guidance in configuring your conference settings, such as submission workflows, review processes, and participant registrations. For organizers looking to tailor the platform to their specific event requirements, our team offers customization support to modify interfaces, email notifications, and other platform elements.
3. Training and Onboarding We offer personalized onboarding sessions for new users, including step-by-step training on how to navigate the platform, manage submissions, and set up the conference schedule. Our goal is to empower your team to fully utilize Leconfe’s features and streamline the management of academic events.
4. Conference Management Consultation Leconfe’s support goes beyond technical assistance. We provide expert consultation to help you plan and manage your conference more effectively. Whether you need advice on managing paper submissions, organizing peer reviews, or promoting the event, our team is here to assist you.
5. Priority Support and Issue Escalation For time-sensitive issues or critical system needs, we offer priority support to ensure rapid resolution. Our support team is structured to escalate urgent matters to ensure your conference operations continue without interruption.
6. Regular Updates and Enhancements Leconfe is continuously evolving. We provide regular platform updates to improve functionality, enhance security, and introduce new features. Our support team ensures that users are informed and trained on any new developments, helping you stay ahead with the latest tools.